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Field Service Engineer

Bridgwater, UK

Job Type

Full Time, Permanent

About the Company

Due to continued growth, we have a perfect opportunity for a Field Service Engineer to join our industry leading team.

Presona UK is a family run business that will support and encourage you in your personal development to increase your knowledge and skills within the industry. All within a warm and friendly environment.

The successful candidate will be part of the Presona team that visions a world where recycling just works. At Presona we supply and manufacture our own range of recycling equipment from fully automatic balers to chain conveyors, all supplied to leading retailers across the UK and Ireland.

Our main office is based in Bridgwater, Somerset however, you could be based from home as a satellite engineer depending on your geographical location. Every location in the UK and Ireland is considered.

The Job

Servicing & Maintenance:

• Basic troubleshooting, diagnostics and fault finding
• Service, Maintain, Refurbish and Repair of customer’s equipment.
• Commissioning and Installation of customer equipment
• Use of Hand/Power tools – Ratchets, Spanner, Hammers, Etc.
• Maintenance and repair of company equipment and tools.
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises.
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service:

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible.
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public.
• Provide help and advice to customers regarding the maintenance and repair of equipment.
• Removal of all scrap/waste from customer site and ensuring area is safe and clean before leaving.
Company Vehicle:
• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary.
• Maintain cleanliness of the interior/exterior of company service vehicle.
• Stock take of service vehicles when requested to do so
• Reporting any issues or damage with company vehicle to your Service Manager.

Administrative Tasks:

• Completion of Service Reports after every job and ensure documentation is forwarded on to the relevant personnel following work completion.
• Completion of Timesheets, Expense Forms and request forms as require.


• Assist and mentor new engineers/apprentices and give honest feedback on their performance to the service manager when requested to do so.

The Person

• Previous experience working in Mechanical or Electrical Engineering – Ideally experienced as a Field Service Engineer.
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)


• Diploma, City & Guilds or similar qualification in Mechanical / Electrical engineering or similar discipline.
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered.

Additional Information

Hours: Monday to Friday (Full time) + Overtime

Location: Bridgwater

Remuneration: £35,000 to £40,000 (Basic on 48 hours Monday to Friday)

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays
Candidates can easily achieve £40,000 + per annum with overtime/callouts


• Accommodation paid (for overnight stays) with meals provided
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Work uniform

Job Types: Full-time, Permanent


• Day shift
• Monday to Friday
• Weekend available

If you believe this to be you, there are two steps you need to follow in order for your application to be processed:

Step 1 – Fully complete our online form by clicking the apply button.

Step 2 – Email your C.V to

Failure to complete these two steps will result in an unsuccessful application.

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