Customer Service Manager

Bridgwater, UK

Job Type

Full Time

About the Company

Due to continued growth, we have a perfect opportunity for a Customer Service Manager to join our industry leading team. Presona UK is a family run business that will support and encourage you in your personal development to increase your knowledge within the industry and your own personal skills. This all done within a supporting and friendly environment.

The successful candidate will be part of the Presona team that has a vision where recycling just works.

At Presona we supply and manufacture our own range of recycling equipment from fully automatic balers to chain conveyors, all supplied to leading retailers across the UK and Ireland, and from our Bridgwater base in Somerset.

The Job

• Effectively manage team members performance, including engineers, administration and stores, to ensure team objectives and sales goals are being carried out and met
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including building and maintaining customer relationships by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Overseeing revenue goals
• Manage the customer service contracts
• Involvement in setting and monitoring cost budgets, spend approval and relevant KPIs
• Visiting customers to provide a one-to-one service
• Meeting with other managers to discuss possible improvements to customer service.
• Assists with or performs administrative tasks, including ensuring meeting minutes are prepared
• Develop a working knowledge of industry regulations, restrictions, laws, and ensures service department adheres to all regulations
• Maintain service department systems and evaluating department efficiency
• Resolves service department problems and improve current service department methods to increase productivity and customer service
• Monitors client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and oversee that maintenance work is carried out effectively, correctly, and thoroughly
• Escalation contact out of hours
• Check and approve staff timesheets, expenses and holiday requests
• Service vehicle fleet management
• Monthly reporting

The Person

• Previous experience working as a Customer Service Manager or similar role
• Excellent interpersonal and customer service skills
• Strong leadership ability
• Excellent written and verbal communication skills
• Attention to detail
• Excellent organisational and time management skills
• Problem-solving skills
• Computer literate with the ability to use Microsoft packages (Excel, Word, Teams etc.)

Desirable

• Secondary school level education - GCSE Level A* to C in English & Maths
• Degree in Business Administration or Service Management (Desired)
• In the absence of formal qualifications, relevant previous experience will be considered

Additional Information

Contract type: Permanent (6 months’ probation)
Hours: Monday to Friday (Full time)
Location: Bridgwater
Remuneration: £32,000 - £35,000 (Basic on 40 hours Monday to Friday)

If you believe this to be you, there are two steps you need to follow in order for your application to be processed:

Step 1 – Fully complete our online form by clicking the apply button.

Step 2 – Email your C.V to service@presona.co.uk

Failure to complete these two steps will result in an unsuccessful application.